Terms of Service

Conditions for using our solar panel installation services

Last updated: July 9, 2024

1. Agreement to Terms

By accessing and using the services provided by Campigratt, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Campigratt provides solar panel installation, maintenance, and consultation services throughout the United Kingdom. Our services include:

  • Solar panel system design and installation
  • System maintenance and repair services
  • Free consultations and energy assessments
  • Ongoing customer support

3. Service Agreement

Specific terms for each installation project will be outlined in a separate service agreement that includes:

  • Scope of work and specifications
  • Timeline and milestones
  • Pricing and payment terms
  • Warranty provisions

4. Pricing and Payment

Pricing for our services is provided through individual quotes based on specific requirements. Payment terms include:

  • Payment schedules will be outlined in your service agreement
  • Accepted payment methods: bank transfer, credit/debit cards, financing options
  • Late payment fees may apply as specified in your agreement

5. Warranties and Guarantees

We provide the following warranties on our services:

  • 25-year manufacturer warranty on solar panels
  • 10-year warranty on inverters and system components
  • 2-year workmanship warranty on installation
  • Performance guarantees as specified in your service agreement

6. Customer Responsibilities

As a customer, you are responsible for:

  • Providing accurate information about your property
  • Ensuring access to the installation site
  • Obtaining necessary permits where required
  • Maintaining the system as recommended
  • Promptly reporting any issues or concerns

7. Limitation of Liability

Our liability is limited to the extent permitted by law. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or business interruption
  • Damages exceeding the total amount paid for services
  • Issues arising from customer negligence or misuse

8. Cancellation Policy

Cancellation terms vary by service type:

  • Consultations: Can be cancelled up to 24 hours before appointment
  • Installations: Cancellation terms outlined in service agreement
  • Maintenance: 48-hour cancellation notice required

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Campigratt and protected by copyright laws. You may not use our content without written permission.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through:

  • Direct negotiation between parties
  • Mediation if negotiation fails
  • Legal proceedings in UK courts if necessary

12. Governing Law

These terms are governed by the laws of England and Wales. Any legal proceedings will be conducted in the courts of England and Wales.

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the modified terms.

15. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +44 7188853487
  • Address: 56 Jessica Oval Timside LU7 4SW, United Kingdom